In a world that moves at an increasingly faster pace, the chances of our needing the help and assistance of other people also increase. Life in fact is full of small and large obstacles that often find us unprepared.
Pronto Assistance (PA), a company belonging to the SAI Group, has been established to come to our aid and solve our problems. PA assistance goes beyond cars and holiday emergencies and covers all aspects of our daily lives: home, work, vehicles, health, holiday. One of the hallmarks of PA is that the policy is tailored to the needs of each single client, on the basis of his/her specific requirements, so as to best answer his/her necessities. The broad range of services offered are all incorporated in a single point of reference in case of problems of various nature. Need a baby-sitter, the car engine has broken down, an appendicitis attack in Dakar, you’re up to your knees in water at home, PA can help you solve any type of emergency in any part of the world, quickly. In what is an increasingly more complex and hard to predict world, PA has split itself into three: Pronto Assistance, Pronto Assistance Servizi (Pronto Assistance Services) and Pronto Tutela Giudiziaria (Pronto Legal Aid), three complementary organisations, specialised in providing technical assistance and professional services and able to offer you: Quick contact: just one practical toll-free number Customisation: all the available services according to individual needs Prompt action: a quick answer to all your assistance needs Skilled, quality service: highly professional, quality services The world of Pronto Assistance is highly articulated but at the same time simple, especially as regards customer relations. Ever since 1991, Pronto Assistance has been committed to providing clients with insurance policies covering assistance in relation to the home, health, cars and work. The range of services in each of these categories is extremely broad and clients are sure to find the policy that best suits their needs. Pronto Assistance Servizi has been operating since 1993 with the aim of providing excellence in terms of client satisfaction through a variety of services, quality of human resources and range of technologies and an effective Contact service. The Contact Center is organised to provide up-to-date models of assistance. Its chief hallmark is multi-channel operation and a smooth blend of human resources and technology which enable it to deal with client problems 365 days a year, 24 hours a day, throughout the world. All it takes in fact is a phone call in order to obtain on-line help. A friendly and professional operator will take all details needed to put the required services into operation, giving utmost attention to contract guarantees to ensure these are correctly applied. Among the areas in which the Company operates: Car Assistance – Given to the vehicle and its occupants: sending of breakdown truck, replacement car, continuation of trip, dispatch of vehicle back home… Health Assistance – Given to individuals: medical consultancy, dispatch of a doctor, sending an ambulance, return home, nursing assistance. For this service, a highly professional medical team is at your disposal 24 hours a day, every day of the year. Home Assistance - Immediate assistance of a professional person in the home, company and shop. Activities - Services Advisory services over the phone in case of accidents (CTS) This service makes it possible to report an accident over the phone, making payment of damages quicker. CTS takes care of everything for you: takes the phone report, checks administrative coverage, analyses how the accident happened, appoints the surveyor and adjuster within 24 hours and manages all administrative files on behalf of the companies. Customer Care/ Customer Support This is the direct line dedicated to SAI clients thanks to which they can obtain all details relating to agencies, policies, accidents and on special promotions or offers. This way, clients can find the best insurance solutions to their assistance problems. This line can also be used to notify of any service faults. Help Desk This is the telephone service for SAI Group agencies and organisations with management hardware and software. The service permits notifying faults, requesting the intervention of a technician or information on how to manage computer procedures. It represents a constant point of reference even outside normal working hours. Direct Car Technical Centralisation This is the first collection and sorting point for requests arriving from the area. A sales aid for agencies. Remote Aid/Telealarm This service enables single clients to call the Contact Center easily and quickly by means of a special telephone device. It is especially useful to receive assistance in case of emergencies, as well as in the case of everyday-life problems. Telemedicine Thanks to a special telephone device, the medical team can receive electrocardiographic details from the client and make a diagnosis, thus providing immediate aid in case of an emergency. Car accident administration On behalf of the SAI group, this service takes care of part of the administrative work relating to car accidents (data loading and control, file sorting and administrative management of the accident). Illness claim management This services manages the entire illness claim payment process, from the choice of hospital to direct payment of the participating health organisation. A team of professional medics provides consultancy and ensures consistency between diagnosis and procedure. Pronto Tutela Giudiziaria, provides all-round assistance in the legal field. Our daily lives are in fact becoming increasingly more complex: technological evolution, the development of production processes, the increasingly greater possibility for people, assets and capital to move around all affect the various fields in which human beings express their personalities - work, the family, leisure time, etc., - sources of possible situations of dispute and liability. For each and every one of us therefore, the probabilities increase of having to face disputes of a legal nature, both civil and criminal, to safeguard our interests and defend ourselves against the claims of others. In order to address all these needs relating to security and peace of mind, the Legal Aid insurance was established in 1917 and spread throughout Europe. Pronto Tutela Giudiziaria is a company controlled by Pronto Assistance which puts at disposal a network of external lawyers, specialised in the various branches of the Law and able to manage every type of dispute.

Translated by Interpres sas